Terms and Conditions
Tijara Iris Garden is committed to upholding the rights of consumers and exceeding our customers' expectations. Below you will find relevant policy information along with links to our policies. We also provide direct contact information should you need to communicate with us in relation to these policies, noting the below exclusions for the acceptable use of this information.
Iris Availability and Substitution
Stock inventory is regularly updated on our website so availability shown is quite accurate. Note also that all available iris are shown so if you cannot find it on our website, it is not available for purchase (we promise we're not holding anything back!).
Given the nature of gardening and the propagation of iris rhizomes as we dig each order freshly, should your selected variety be unavailable, we will supply to the nearest available colour and style. You may choose to opt of this substitution offer during checkout. Where you opt out of substitution, should there be insufficient healthy rhizomes to fulfil your order at the time of digging, it will be shipped without those rhizomes, with a refund processed for the invoiced value of those rhizomes only. In this situation we will contact you to confirm your choice before finalising your order and refund.
Please refer to our Iris Growing page here and regularly check our newsletters for other tips from Shirley here. We also share helpful hints on our social media regularly with links to these pages at the bottom of each page on our website.
Note that we do not take orders by phone or email and cannot accept payments other than by way of our website which offers secure payments through Australian provider e-Way.
Garden Visits and Tours
Note that we no longer participate in the Burra Open Gardens scheme and cannot accept private or group visitors to the garden.
These Policies may change from time to time and are available on our website.
Policy Complaints and Enquiries
If you have any queries or complaints about our Policies please contact us via the the below details. For all other enquiries please use our contact us form.
Registered Business Name: Tijara Collection
Phone: + +61 2 6236 3112
State/region: New South Wales
ZIP/postal code: 2620